The Research and Insights Specialist is responsible for supporting the Voice of Customer program to understand customers’ needs and expectations and to identify the drivers of customer experience that achieve key business outcomes!  Joining a superstar team, you would report into the Head of CX and have a varied, outward-facing role across a few verticals!  

What you'll be up to:

• Help manage and improve the customer and stakeholder feedback program by providing support with platform administration, quality control, and implementing platform improvements.
• Gather and analyze customer research insights from different sources.
• Create visual tools such as reports and dashboards, and reporting frameworks to share knowledge and insights with stakeholders by regularly measuring and reporting KPIs.
• Offer guidance and advice within the organization on how to gather customer experience insights.
• Provide valuable insights from various customer channels to aid in the improvement of the overall business and customer experience.

Perks of the job:

• Working with some incredibly intelligent people!
• WFH 3-4 days per week
• Opportunity for career progression
• 12 months contract if you prefer, but offering full-time permanent ideally
• Working for a values focussed company that does good for Aussies every day!

If this sounds like you or someone you know, get in touch! If this role is not quite what you're looking for but you’re in the market for a new position, reach out anyway! I recruit specifically in this space and would be thrilled to help you find your dream job with one of my amazing clients!

Josh Bull | Consultant | UI, UX, and all things Product
0404 028 383 | josh@justdigitalpeople.com.au