We are currently working on SERVICE DESIGNER role within a Government agency based in Brisbane or Canberra (2 days in office) for a 12 month contract.
  
As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.
  
You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.
  
Day rates are open on this role (Gov contracts don’t highlight a day rate), but please note this is a APS6 equivalent role. Happy to discuss further.
  
Please note you need to be in a position to obtain a Baseline Security clearance.
  
On this occasion, only candidates with recent government experience as a service designer will be considered, due to the nature of the role and search.
  
Role –
  

• Leading service design activities in a multi-disciplinary agile delivery team
• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing
• Apply best practice service design methods and processes supporting the future design
• Deliver and design appropriate service design artefacts and communication
• Transform defined business needs into outcomes and problem statements
• Plan and document user interviews, also design and facilitate workshops
• Analyse and improve user experience, taking the viewpoint of the end user
• Managing stakeholder groups to develop a partnership
• Communicate well, using professional judgement to evaluate risks

  
Skills –
  

• Over 3 years of experience in a Service Designer role
• Demonstrated capability in planning, facilitating, and documenting user interviews
• Proven track record in developing and implementing strategic service design initiatives.
• Comprehensive understanding of the service design process and activities
• Experience in adopting the user's perspective to analyse and enhance their experience or journey
• Established ability to collaborate effectively within a team environment.
• Demonstrated capacity to deliver within project and program settings
• Proven skill in identifying and strategising capability enhancements of business process improvements.
• Strong communication proficiency, including the ability to translate between business and technical languages.
• Capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.