Customer Success Manager
Account Manager
Digital Sales
Permanent / Full Time
Salary Period
Posted On 12/09/2019


Just Digital People are working with an awesome digital agency located close the CBD who are on the hunt for a passionate Customer Success Manager

This agency is like no other, therefore is after the best of the best to join their talented team! The ideal candidate will have excellent stakeholder management & organisation skills. They won't shy away from picking up the phone or dealing with a diverse range of clients to ensure they are happy and getting the most out of this agencies services. A genuine interest in digital or technology is essential as it will ensure you love rocking up to work everyday helping clients within this realm. 

Your role & responsibilities: 
  • Be a trusted and knowledgeable adviser for customers
  • Drive retention with key accounts
  • Generate opportunities for upselling and reference within key accounts
  • Build and maintain strong, long-lasting customer relationships
  • Lead and solve problems affecting customers by coordinating, facilitating a team approach to problem-solving
  • Ensure timely client communication
  • Communicate the progress of problem resolution to customers
  • Represent the customer internally -advocating product and process changes
  • Work closely with Sales and Account Management teams to build strategic account plans

Key experience needed: 
  • 3+ years experience in a Customer Success or Digital Account Management role
  • Great communicator is KEY! You’re able to communicate confidently & concisely via email, over the phone, or in-person
  • Self-motivated and proactive team player
  • Process-oriented & always organised 
  • An keen interest in technology
  • Experiencing using Freshdesk and/or Asana would be highly desirable

    If you're a highly motivated team player, tick the boxes above and are looking for an awesome new challenge within a unique digital agency- Apply now! This could be the perfect opportunity for you. 

    Jess Harwood  // JUST DIGITAL PEOPLE